Shipping Policy | BRASSORAE

Thank you for choosing BRASSORAE! We're delighted to serve you with our premium handmade brass products. Please take a moment to review our Shipping Policy to ensure a smooth and satisfying shopping experience.

🧵 Processing & Crafting Time

Each item is carefully handcrafted by Moroccan artisans to ensure quality and authenticity.

🏠 All Our Brass Items: 5–7 business days

During peak seasons or promotional periods, processing times may vary slightly. We appreciate your patience and understanding while we create your handcrafted item with care.

🚚 Shipping Time

We proudly ship worldwide using FedEx and DHL for fast, secure, and reliable delivery:

🌎 Delivery Time:

  • Free Shipping: 7–14 business days (worldwide)

  • Paid Shipping: 2–5 business days (worldwide)

✈️ Free Worldwide Shipping available on All items

🚀 Paid Express Shipping options also offered at checkout

Please note that these are estimated delivery times; actual delivery may vary depending on location and external factors.

🧾 Customs & Import Duties

We offer two options for customs handling:

  • Free Shipping Option: Customs clearance and import duties are the responsibility of the customer.

  • Paid Shipping Option: We can handle customs clearance and import fees directly at checkout for an additional charge, so you don't have to worry about it upon delivery.

Choose the option that best suits your preferences at checkout!

🔍 Tracking Information

Once your order has been shipped, you’ll receive an email with real-time tracking information so you can monitor your delivery every step of the way.

💳 Payment Methods

We accept secure and convenient payment methods:
💳 Credit Cards (Visa, Mastercard, American Express)
💻 PayPal

📦 Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, please contact us immediately at contact@brassorae.com.

Our customer service team will work with you promptly to resolve the issue and ensure your satisfaction.

🔁 Returns & Exchanges

For details regarding returns, replacements, or exchanges, please refer to our Return Policy section.

📅 Policy Updates

BRASSORAE reserves the right to update or modify this Shipping Policy at any time. Changes become effective immediately upon posting to our website or Etsy shop.

💛 Thank You for Choosing BRASSORAE!
We truly appreciate your trust and support for handmade Moroccan craftsmanship. Our goal is to deliver timeless, authentic creations that bring warmth and culture into your home.